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You probably
can still hear your mother's voice nagging you to write a thank-you
note to Aunt Millie for the truly boring underwear she gave you (again)
for your birthday. You groaned, you moaned, but after a few bodily
threats from Mom, you gave up the fight and fired off a thank you
note.
"Dear Aunt Millie," you wrote, "Thanks for the underwear. I'm fine.
Hope you are the same."
Not exactly stellar stuff, but it got the job done and Mom off
your back.
Now that you are grown, you are supposed to write thank-you notes
on your own - and not just in your personal life. The world of business
may be fast-paced and at times, pretty cutthroat, but good manners
still count for quite a bit. In fact, those who show proper etiquette
in the workplace often distinguish themselves because they have
shown grace and style when many others seem to have forgotten it
- or never learned it in the first place.
Let's take, for example, those pesky thank-you notes that you used
to avoid. Now, they are critical to your reputation in the business
world as a mature, thoughtful, professional being.
When do you send a thank-you note? After a conversation that netted
you some helpful advice or insight, after a professional dinner
where someone else picked up the tab, after receiving help from
a colleague to plan a conference, etc. But let's be very clear here:
Always, always, always, send a thank-you note after a job interview.
This is one of the most critical steps that often is forsaken by
job candidates who may feel that a spoken "thank you" after an interview
does the trick, or even a hurried e-mail message after an interview.
Nope. That ain't gonna cut it.
A written thank-you note will be added to your interview file.
It will stick in the mind of the interviewer and will give you a
last chance to create a good impression.
But remember: a thank-you note is not powerful unless it is well
done. In fact, a sloppy, ill-conceived one may leave the lasting
impression that you're not a good job candidate, just a real dweeb.
So here are some pointers on writing that top-drawer thank you
note:
- Keep it short but not too short. "Thanks a lot for the interview,"
isn't enough. Try something like, "I just wanted to thank you
again for the opportunity to interview with the XYZ Company on
Dec. 2. I enjoyed meeting you and the other members of your team
to discuss the position of systems analyst." Then go on to describe
something specific that will place you solidly in the interviewer's
memory ("It was a pleasure hearing about your first assignment
in my hometown of San Francisco.") In the second paragraph, restate
the qualifications and experience that make you the best candidate
for the job.
- Keep it perfect. The note should be typed, with no spelling
or grammatical errors, on quality paper. Sign your letter in your
own handwriting, with your typed signature beneath it.
- Be timely. Don't wait more than 24 hours after an interview
to send the note.
- Shine your star one more time. In the last paragraph, express
your enthusiasm for the job and your commitment to do your very
best.
- Search your memory. If you feel that you forgot to mention something
critical in the interview, use your thank-you note to go over
the point.
- Follow-up. Tell the interviewer that you will call in a few
days to check on the status of the job.
Anita Bruzzese is author of “Take This Job and Thrive,” (Impact
Publications). Write to her c/o: Business Editor, Gannett News Service,
7950 Jones Branch Dr., McLean, Va., 22107. For a reply, include
a SASE.
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